Refund policy

Thank you for shopping with us. We value our customers and want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully.

1. Returns

We accept returns within 15 days of receiving your order.

To be eligible for a return:

The item must be unused, unwashed, and in its original condition.
The item must be in the original packaging.
Proof of purchase or order number is required.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

Used or damaged products
Items without original packaging
Customized or personalized products
Clearance or sale items

3. Damaged or Wrong Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

We will arrange a replacement or refund after verification.

4. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

Refunds will be processed within 3–5 business days.
The refund will be issued through the original payment method or bank transfer/COD adjustment where applicable.

Shipping charges are non-refundable unless the return is due to our mistake.

5. Exchange Policy

We only replace items if they are defective, damaged, or if the wrong product was delivered.

6. Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or damaged.